FAQ’s 

Anneewakee Trails is a vibrant, inclusive community. The policies that govern the FAQs exist solely to ensure that every resident, household member, and guest can enjoy our amenities safely and respectfully. The Board of Directors thanks all homeowners for their cooperation and commitment to maintaining a welcoming and safe environment for all.
This FAQ is a supplement to — and does not replace — the official 2026 Amenity Rules, Regulations & Policies. In any case of conflict between this FAQ and the official Rules document, the official Rules document governs.

SECTION 1 — GETTING STARTED WITH THE DIGITAL ACCESS PASS

The Digital Access Pass is an electronic credential that manages and verifies membership for access to all Anneewakee Trails community amenities and events — including the Pool ( Lazy River, Splash Pad),  Fitness Center, Basketball Court, Tennis Courts, and Pickleball Courts. All homeowners, residents, and authorized guests are required to hold a valid DAP to access any amenity. The DAP replaces all previous wristband and paper-based access systems. 

Beginning in 2026, Anneewakee Trails uses MemberSplash as its digital pass platform. The platform allows the community to manage gate access, newsletters, text messaging, events, facility reservations, and payments all in one place.

In 2025, the Association used a different provider that only managed pass issuance. MemberSplash integrates many community functions under a single umbrella — gates, communications, events, reservations, payments, and reporting — which streamlines operations and improves the homeowner experience.

Your DAP is active for one season — May through May of each year. Each year you’ll update your household information with any changes from the previous year. You will not need to create a brand-new application if you already have one in MemberSplash; you’ll simply update the existing one. (2026 is our first year on MemberSplash, so all households will create their initial account this year.)

You can apply for the DAP at any time during the year. However, most homeowners register in May to take full advantage of the entire season. 

Registrations in the Spring (April thru May) will follow a Registration Schedule

Registrations for:

Anneewakee Trails Owners that reside in the community will register 1st

Anneewakee Trails Property Owners and Renters will register 2nd

Saddle Ridge Property Owners and Renter will register the 3rd

  • Online: Visit https://anneewakeetrails.membersplash.com from a phone, tablet, or computer. You can also scan one of the QR codes posted in the community.
  • In Person: Visit the clubhouse during  the Orientation Dates. The Team will walk you thru a demonstration and a presentation to assist. You will need to bring your own laptop or tablet with you if youd like assistance. 

You’ll need to provide household information, submit a head-shot photo for each member, and upload identification documents that verify residency.

SECTION 2 — LOGGING INTO MEMBERSPLASH

Login page: https://anneewakeetrails.membersplash.com/manage-account

After your account is created, you’ll receive an email containing your username and a temporary password. Use those to log in for the first time. You’ll be prompted to change your password on first sign-in.

Use the Password Reset link on the login page. An email will be sent to the email address on file with a link to reset your password.

Once logged in, go to your Account Summary, click the three dots, and select Change Password.

From your dashboard, click the three dots to the right of Account Summary and select Edit Account Details. You can update your username and change the Primary Contact for the household here.

SECTION 3 — COMPLETING YOUR APPLICATION

Before beginning your application, have the following ready:

  • A digital photograph (head-shot) of each household member you plan to register
  • A valid government-issued ID for the homeowner of record 
  • Emergency contact name and phone number

Please spell out the full street name, including suffix. Use “123 Anneewakee Falls Parkway” — not “123 Anneewakee Falls Pkwy.” Inconsistent address formatting is a common cause of delayed approvals.

You’ll receive a confirmation email immediately after submission. If you don’t see it within a few minutes, check your spam folder. If iyou do not receive a confirmation please email [email protected] during clubhouse business hours Monday thru Friday. 

Yes, But you will need the assistance of the Administrator. This will likely take several days to update during the Peak Season, so be very careful when creating your application,

Dont worry.Your application will not allow you to complete a submission until you have completed everything correctly. If you submit something incorrectly, your pass will stay in a pending status and you will pass will not be approved.  You will receive an email to correct your pass.

Common Errors include:

  1. Unclear photographs showing the full profile of a face. We will not approve any passes that do not have clear images. Your pass will be denied and you will need to  update your application which will delay your application and ability to access the amenities. Read the Rules and Regulations on Photographs for more details.
  2. Incomplete information:  Providing inaccurate vehicle info, names of members, date of births etc..

SECTION 4 — APPLICATION TIMELINES & STATUS

Applicant Type Typical Processing Time
Anneewakee Trails Homeowner — Good Standing 4–5 business days (off-peak), 7–10 business days during Peak Season
Anneewakee Trails Homeowner 7 business days minimum (assumes occupancy info is current)
Saddle Ridge Renter 7  business days minimum (must clear through Saddle Ridge HOA)
Saddle Ridge Renter 7 -10 business days minimum (must clear through Saddle Ridge HOA)

No. Applications are processed in the order received. Submitting early is the best way to be ready when the season opens.

Peak Season generally refers to mid-April through July, when the Property Management Team is processing the highest volume of new and renewing applications.

What are the possible application statuses?

  • Pending / Unpaid — Submitted; awaiting review or additional information
  • Approved — Your DAP is active; you have access to amenities
  • Hold — Application complete but cannot be approved (typically a balance, compliance issue, or document mismatch)
  • Denied — Application cannot proceed; the Property Management Team will explain why

SECTION 5 — MANAGING YOUR ACCOUNT IN MEMBERSPLASH

Once logged in, you can:

  • Edit account details (username, primary contact)
  • Update your password
  • Upload or update member photos
  • Set or update your emergency contact
  • Complete required waivers and forms
  • Purchase additional or guest passes
  • Make Reservations (Late June 2026)
  • Register for Events ( Anneewakee Trails Only – Late 2026)
  • Vote Online (Anneewakee Trails Only- Lae 2026)
  • Opt in or out of the Member Directory

Every account should have one. Click the three dots next to Emergency Contact, then add a name and phone number. Emergency contacts are used only in the event of an incident at the amenities

Most editable items have a three-dot icon (⋮) next to them. Click it to access edit options for that section. You can manage most features using the three dots.

Required forms (such as the Waiver of Liability) appear next to the Primary Account Holder and/or all adults. Click the blue page icon next to the form to complete and sign it. Other forms such as the :

  • Minor Independent Pool Access
  • Minor Independent Gym Access
  • Minor Independent Court Access

may be in other locations on the system but still accessible for you to complete. .

SECTION 6 — ADDING & EDITING HOUSEHOLD MEMBERS

Click the three dots to the right of Members and select Add Member. Don’t be alarmed if the new member shows as UNPAID at first — please allow 24–48 hours for an Admin to review and approve. 

Note:  If you try to update your members after the application has processed the administrator will need to update your application.

Click the three dots next to that member’s name and select edit. You can update name, phone, email, gender, member type, or date of birth.

From the member’s profile, click Add Photo. Use a close-up, head-shot or cropped-face photo for best results. Photos help our Ambassadors verify identities at the amenities.

Click the three dots next to the member’s name and select Delete.

If you are trying to Delete a member after the application has been processed  approved. You will need the administrator to perform this update.

We only allow one application per year. If you need to make changes and add a new applicant 30 days after registration/application has been reviewed or approved, there will be a $35 per person charge for each new person added.

SECTION 7 — PHOTOS & IDENTIFICATION

Photos allow Ambassadors , Security and other Team Members to  quickly verify the identity of each pass holder , determine who has member/pass privileges to access amenities and to enforce the non-transferable nature of the pass. 

We recommend to ensure prompt approval:

  • Close-up of the face, well-lit
  • Plain background preferred
  • Face clearly visible (no sunglasses, hats covering the face, or filters)
  • One person per photo

No. Children 7 and under are not required to upload an actual photo, but you will need to upload a placeholder image to add them to your application. This is a system requirement. 

Yes. All members that reside in the home count towards the number of pass holders.

Photos can be updated at anytime throughout the year. You will need to contact your administrator to determine if you will need assistance. 

SECTION 8 — REQUIRED FORMS EXPLAINED

Form Who Completes It Purpose
MemberSplash Access Form All Members and Pass Holders (required) Grants you access to the MemberSplash portal (required) 
Annual Community Registration Form All Anneewakee Trails Members (required) Captures basic household information (required)
Anneewakee Trails Leased Property Occupancy Form Property owners and renters in a leased property (required) Documents who lives at a leased property
Saddle Ridge Vehicle Registration Saddle Ridge Pass Holders (required) Vehicle info for Saddle Ridge residents using Anneewakee amenities 
Saddle Ridge Pet Registration Saddle Ridge Pass Holders with pets walked in the community ((optional pending if minor wishes to access the gym) Pet registration for Saddle Ridge residents accessing Anneewakee Trails
Minor Independent Pool Access Authorization Parents/guardians of residents ages 14–17 (optional pending if minor wishes to access the gym) Required if a 14–17 year old will use the pool without a parent present
Minor Independent Court Access Authorization Parents/guardians of residents ages 14–17 (optional) Required if a 14–17 year old will use the courts without a parent present
Fitness Center Safety Orientation (with waiver) All minors using the Fitness Center AND their parent/guardian (required for minors gym using the  with or without a parent) Annual orientation + signed waiver before any minor uses the gym
Waiver of Liability All Members and Pass Holders (and adults) on the account (required) Acknowledgment of risks and rules; required before access is granted ( required) 

Note: All authorization forms must be signed by the child’s biological parent, adoptive parent, or court-appointed legal guardian. Forms signed by siblings, relatives, neighbors, or other adults are not valid.

We recommend to ensure prompt approval:

  • Close-up of the face, well-lit
  • Plain background preferred
  • Face clearly visible (no sunglasses, hats covering the face, or filters)
  • One person per photo

No. Children 7 and under are not required to upload an actual photo, but you will need to upload a placeholder image to add them to your application. This is a system requirement. 

Yes. All members that reside in the home count towards the number of pass holders.

Photos can be updated at anytime throughout the year. You will need to contact your administrator to determine if you will need assistance. 

SECTION 9 — HOUSEHOLD PASSES, FEES & LIMITS

Each household in good standing is entitled to up to 5 Standard Household Passes at no additional cost.

Yes. Additional annual passes beyond the 5-pass allotment are available to residents only at $35 per pass per year. Households with request for more than 8 passes may require Board approval. Passes 8+ may be subject to an additional charge. 

No. Once your 5 household passes are set for the year, they cannot be changed until the next annual registration. If you have a new person who needs access, you must either purchase an additional resident pass ($35/year) or if for Pool Season – may purchase  Temporary/Guest passes until the annual registration season ends the following year. 

SECTION 10 — GUEST POLICY & GUEST PASSES

A maximum of four (4) registered guests are permitted per household per visit. This number is pending the occupancy at the pool as well as other factors. 

During periods of high/maximum occupancy, guest access may be temporarily limited at the discretion of the on-duty Ambassador, Security Property Management Team member. This could mean reducing guests-per-household from 4 down to 3, 2, 1, or temporarily limiting amenities to members only.

If the pool reaches capacity, guest access can be limited or restricted to ensure members have access first

All guests must be registered with the HOA/POA a minimum of three (3) business days prior to the date of entry. During Annual Community Registration, this minimum may increase to 7 days. The Association cannot guarantee same-day or walk-in guest pass issuance. Please plan ahead.

Through the MemberSplash portal. THis feature will likely not be accessible until 2-3 weeks after the Pool Season begins. This aligns with the need to register a majority of members in the community. Anneewakee Trails has over 4000 residents.  Once this is opened homeowners will be alerted:

Once this is opened this is how you may register guests.

  1. Log in to your account
  2. Navigate to the guest registration section
  3. Provide the guest’s full name, intended visit date(s), and relationship to your household
  4. Purchase the appropriate  Guest Daily or Monthly Pass.

Passes may be issued digitally to your account or in person at the clubhouse (during office hours and Subject to availability).

  • A valid government-issued photo ID
  • Their guest pass credential (digital or printed)
  • They must be accompanied by the sponsoring member (you) or an approved designee

Guests may not enter the Pool or Fitness Center independently without the sponsoring member present.

Yes. All guests are subject to the same rules and conduct standards as members. Violations by a guest can result in the immediate suspension of the sponsoring homeowner’s amenity privileges.

SECTION 11 — CAREGIVER PASSES

A Caregiver Pass is a special seasonal pass for a non-resident caregiver (such as a nanny, babysitter, or in-home aide) who needs to bring household members to the amenities or supervise them. It is valid for one season only. A caregiver must have have a government issued ID with an address different from the households ( caregiver will be required to provide a separate form of ID). 

Log into MemberSplash and proceed to make a payment. Once the caregiver is added to your account, update their Member Information and add a photo. Caregiver passes are valid seasonally.  A Caregivers Seasonal Pass is $85 per year. There may only be one Caregiver per household. The caregivers pass does not count towards the annual 5 pass allotment. 

A caregiver may check in for the season and accompany authorized household members to the amenities. Caregivers do not substitute for a parent or legal guardian for purposes of the supervision rules in Sections 14, 15, 16, and 17. 

A  “parent or legal guardian” must provide advance written  pre-approval on file at the clubhouse that a caregiver has authorization to stand in and serve as a   biological parent, adoptive parent, or court-appointed legal guardian — at the amenities.